AI in Retail & E-commerce
Your customer database is your biggest untapped source of sales. AI agents bring it to life on every channel.
Shops and online stores collect thousands of customers and run campaigns on five or six channels, each with its own tool. Past customers go quiet, leads get lost between tools, and customer service answers the same order questions all day. AI agents bring past customers back, put every channel into one dashboard and answer routine questions on WhatsApp, chat and phone.
Customer reactivation
Past customers contacted at the right moment, on the right channel.
MarketingMulti-channel campaigns
Leads from every channel captured and passed to sales.
MarketingCustomer service
Order status and routine questions on WhatsApp, chat and phone.
Customer CareAfter the purchase
Follow-up messages and abandoned-cart reminders sent automatically.
Marketing
- Tens of thousands of past customers back in touch
- 5 channels in one dashboard
- 10 tools replaced by one screen
Where AI takes work off your team
Customer reactivation
Past customers contacted at the right moment, on the right channel.
MarketingMulti-channel campaigns
Leads from every channel captured and passed to sales.
MarketingCustomer service
Order status and routine questions on WhatsApp, chat and phone.
Customer CareAfter the purchase
Follow-up messages and abandoned-cart reminders sent automatically.
MarketingOne system for operations
Accounts, content and payouts in one dashboard.
OperationsSupplier invoices
Read, checked and posted.
Admin
Case studies for retail & e-commerce
The most relevant first. Every approach also works in other industries.
Customer Database Reactivation
Tens of thousands of past customers back in touch.
Read the caseData Aggregation
Five social channels in one dashboard; every lead passed to sales.
Read the caseOne Dashboard for a Multi-Account Agency
Ten separate tools replaced by one screen.
Read the caseCustomer Follow-up Agent
Every new lead called within 3 minutes.
Read the case
Show 7 more case studies
Call Center
75% of routine calls handled by AI.
Read the caseCustomer Care Quality Monitoring
From 3% to 100% of calls checked, at the same budget.
Read the caseInvoice Processing
The work of three positions taken over; seasonal hiring ended.
Read the caseComplex Solutions
A micro-loan platform built end to end; €1.1M saved in total.
Read the casePrice Quotation / Tender Documents
A building quoted in 2 hours instead of 100.
Read the caseLead Processing Tool for Conferences
Up to 95% less manual work after every event.
Read the caseCora: Audit Document Preparation
ISO documentation in days instead of weeks.
Read the case
How it transfers to your company
Our reactivation, multi-channel and multi-account projects all solve the same problem: customers and data spread across too many places. Brought together, they turn into sales. If your shop has more customers than your team can reach, this is where to start.
- Free 30-minute callWe tell you whether AI pays off.
- Fixed price from €5,900Scope and price in writing, excl. VAT.
- Live in about 6 weeksBuilt on the systems you already use.
AI in Retail & e-commerce: questions
Prefer to write? Send a description or documents to start@aqunama.com.
How is AI used in retail and e-commerce today?
For customer reactivation, multi-channel campaigns, customer service on WhatsApp and chat, post-purchase messages and back-office work.
How does multi-channel marketing automation work?
All your channels feed one dashboard, every lead goes straight to the CRM and sales, and you see each channel's results live.
Can AI reactivate a dormant customer database?
Yes. Agents sort customers into groups and contact each one at the right moment, on the channel they use. For a seller of insurance and investment products, tens of thousands of past customers are back in touch.
How does WhatsApp automation work for e-commerce?
Order updates, answers to routine questions and post-purchase messages go to customers who agreed to hear from you, and everything is logged in your CRM.
Can one system replace our patchwork of tools?
Yes. For a multi-account agency, one dashboard replaced ten separate tools.
How much does it cost?
From €5,900 excl. VAT, with a fixed scope and price agreed before the build.
What is your dormant customer database worth?
In a free 30-minute call we look at your process with you and say where AI pays off first. Free and non-binding.
Prefer email? start@aqunama.com. We reply within one business day.