Call Center: 75% of routine calls handled by AI before a person answers
A healthcare chain with many locations had operators answering every call by hand. A voice agent now handles bookings, changes and routine questions, and urgent patients reach a person faster.
Background: every call answered by hand
The client runs a multi-location chain of healthcare clinics.
- Full-time operators answered every call by hand.
- Most calls were routine: bookings, rescheduling, opening hours, directions and preparation for a visit.
- Urgent patients waited in the same queue.
How the call center works now
A patient calls, and the voice agent answers straight away.
It books, moves or confirms the appointment directly in the booking system.
It answers routine questions about opening hours, locations and visit preparation.
It sends reminders before the visit and checks in after it, by phone and WhatsApp.
If the caller sounds distressed or the question is clinical, the call goes to a person at once, together with the context of the conversation.
The results
- 75%of routine inbound calls handled by AI.
- 25%reach operators faster, with the context of the conversation already captured.
- Urgent patientsreach a person sooner.
- Reminderssent automatically before and after every visit.
What this means for clinics, networks and chains
Whether you run one clinic or a network of locations, most calls follow the same few patterns. When a voice agent handles them around the clock, every call is answered, and your staff has time for the patients who need a person.
- Free 30-minute callWe tell you whether AI pays off.
- Fixed price from €5,900Scope and price in writing, excl. VAT.
- Live in about 6 weeksBuilt on the systems you already use.
Questions about this project.
Prefer to write? Send a description or documents to start@aqunama.com.
What is an AI call center?
AI voice agents take the routine calls, and people take the calls that need judgment.
What share of calls can it handle?
In this project, 75% of routine inbound calls.
Can it book appointments?
Yes. It books, moves and confirms appointments directly in your booking system.
What happens with urgent or sensitive calls?
The agent recognises a distressed caller or a clinical question and passes the call to a person at once, with the context.
Which languages does it speak?
More than 30 languages, including Czech and English.
Can it send reminders?
Yes. It sends reminders before a visit and checks in after it, by phone and WhatsApp.
Does it connect to our phone and booking systems?
Yes. It works with the systems you already use, or we build you a custom system. The choice is yours.
How are calls handled under GDPR?
Every call is recorded and logged. Data is handled under GDPR, and every project includes a GDPR and EU AI Act check.
How much does it cost?
From €5,900 excl. VAT, with a fixed scope and price agreed before the build.
Your call center could be running differently in weeks.
In a free 30-minute call we look at your process with you and say where AI pays off first. Free and non-binding.
Prefer email? start@aqunama.com. We reply within one business day.