AQUNAMA

Your call center, handled by AI.

Replace expensive inbound and outbound phone operations with AI voice agents that work 24/7, scale instantly, and cost a fraction of a human team.

An AI voice agent is a phone system that takes and makes calls in place of human operators — bookings, rescheduling, confirmations, FAQs, and outbound sales. AQUNAMA builds each agent around your operation and connects it to your existing telephony and CRM. In one healthcare deployment, AI now handles 75% of inbound call traffic; for an insurance distributor, it cut the cost per sale by 80%.

What an AI Voice Agent replaces

  • —Full-time call center agents handling routine queries
  • —Outbound sales reps making first-touch cold calls
  • —Booking and scheduling staff
  • —Reminder calls and follow-ups
  • —Manual QA monitoring of agent performance

Case study — AI Call Center in Healthcare

Healthcare

Call center operators were buried in routine FAQ and appointment booking calls.

75% of routine inbound call traffic now handled automatically by AI.

How AQUNAMA deploys an AI Voice Agent

  1. We listen to your operation.

    Discovery call to understand your call volumes, scripts, and integrations.

  2. We build your agent.

    A custom AI voice agent trained on your business, your tone, and your processes. Connected to your CRM, telephony, and booking systems.

  3. We deploy and refine.

    Live in weeks, not years. Continuously improved based on real call data.

Frequently asked questions

What is an AI voice agent, and how is it different from an IVR?

An IVR plays menus and routes button presses. An AI voice agent holds a natural conversation: it understands what the caller wants, books or reschedules appointments, answers questions, and completes outbound sales calls. AQUNAMA builds each agent custom — speech recognition, an LLM, and voice synthesis — around your scripts and systems.

How many calls can it handle instead of operators?

In AQUNAMA's healthcare deployment, AI handles 75% of routine inbound call traffic. The remaining 25% reach human operators faster and with cleaner context.

Does it speak Czech and other languages?

Yes. AQUNAMA's voice and speech-analysis deployments operate natively in multiple European languages — one runs across six countries, each in its local language.

How long does deployment take?

Weeks, not years. Every build follows the same phases — discovery, scoping, build, deploy, maintain — with demonstrable progress along the way.

What happens when the AI can't handle a call?

It hands over to a human, with the full context of the conversation. Real-time sentiment analysis also flags distressed or urgent callers for immediate human handover.

Will it connect to our existing CRM and telephony?

Yes. Voice agents integrate with your existing telephony, CRM, and booking or scheduling systems — you don't replace what already works.

How is call recording and GDPR handled?

Deployments include full call recording and compliance logging, GDPR-compliant data handling by design (including SCCs for non-EEA transfers), and hosting in an affiliated ISO 27001- and ISO 9001-certified EU data center, with data sovereignty options.

How much does it cost?

Every AQUNAMA proposal is fixed-scope and fixed-price: after a short discovery, you know the exact price before the build starts. There is no time-and-materials billing. As a reference point, one outbound sales deployment cut the cost per sale by 80%.

Related

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Not sure this is the right first move? Start with the AI Strategy & Readiness Assessment — a plan showing where AI pays off in your company, priced upfront.

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AI Voice Agent & Call Center Automation | AQUNAMA