AQUNAMA

AI agents that work like employees.

From customer-facing chatbots to internal AI assistants to multi-step agentic workflows — we build AI agents that handle the tasks your team shouldn't be doing manually.

AI custom agents are software coworkers — customer-facing chatbots, internal assistants, and multi-step agentic workflows — that take over tasks your team handles manually. AQUNAMA builds them around your systems and data. For a six-country insurance group, QA agents now analyze every call in every language, raising coverage from 3% to 100% at the same budget.

What an AI Custom Agent replaces

  • —Manual customer service interactions through chat, email, or messaging
  • —Routine internal queries flooding HR, IT, sales support, and operations teams
  • —Multi-step research, analysis, and decision-making tasks
  • —Cross-system tasks that require pulling data from multiple sources
  • —Real-time monitoring of data, calls, transactions, or events
  • —Repetitive judgment calls that humans currently handle one at a time

Case study — Multilingual AI Quality Assurance for Insurance

How AQUNAMA deploys AI Custom Agents

  1. We map the task.

    Discovery sessions to understand exactly what the agent needs to do, which systems it needs access to, and where it sits in your workflow.

  2. We build your agent.

    A custom AI agent trained on your business, integrated with your tools, with appropriate safeguards, escalation logic, and audit trails.

  3. We deploy and refine.

    Live in weeks, not years. Continuously improved based on real usage, exception patterns, and edge cases.

Frequently asked questions

What is an AI custom agent?

A software worker built for a specific job: a customer-facing chatbot, an internal assistant for HR, IT, or operations queries, or a multi-step agentic workflow that researches, monitors, and acts across your systems.

What tasks can agents take over?

Manual customer service across chat, email, and messaging; routine internal queries; multi-step research and analysis; pulling data across systems; real-time monitoring; and repetitive judgment calls that follow clear rules.

Do agents work in multiple languages?

Yes. AQUNAMA's insurance QA agents analyze every call in six countries, each in its native language — coverage went from 3% to 100% at the same budget.

How do agents connect to our systems?

Through custom integration layers with your CRM, ERP, document, and communication systems. Your existing systems remain the source of truth.

How long does deployment take?

Weeks, not years — discovery, scoping, build, deploy, maintain, with fixed scope agreed upfront.

How much does it cost?

Fixed-scope, fixed-price: the exact price is set after a short discovery, before the build starts. No time-and-materials billing.

Related

AI Voice AgentWhen you need an agent that talksCustom AI & AutomationFor builds beyond a single agentAQUNAMA Technical FoundationHow we engineer AI agents

Not sure this is the right first move? Start with the AI Strategy & Readiness Assessment — a plan showing where AI pays off in your company, priced upfront.

Learn more

Stop putting humans on tasks an AI agent can handle.

Tell us what your team spends time on. We'll show you which parts an AI agent could take over — and what's worth keeping human.

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